Lowongan Resort Assistant Manager - Central & East Java coverage area di PT Bobobox Mitra Indonesia

Things you will do:

• Ensure the process of Bobobox Cabin’s transitional stage from ‘Site Construction/Preparation’ into ‘Site Live’ at the appointed area
• Continuously improve business operations to ensure efficient operation on a day-to-day basis
• Assist the Resort Manager in developing the product and service strategy
• Support in setting target product and service levels
• Manage the performance and development of the cabin operation team
• Monitor cabin operations team’s KPI
• Assist the Resort Manager in developing new initiatives to increase productivity, gain efficiencies, decrease customer friction, and enhance Bobobox Cabin’s NPS along with the CRM team
• Partnering with the tech team to develop and integrate new technologies to improve all stages’ efficiency and customer experience in Bobobox Cabin
• Develop training programs to improve the quality of service, and process improvements to deliver strong results

You’ll fit in this job if you:

• Bachelor's degree in hospitality
• Minimum 2 years of experience with extensive exposure to city/branch operations with exposure to services management, and stakeholders management
• Fluent in English
• Familiar with PMS, POS systems, Google Suites, and Microsoft Office
• Excellent interpersonal communication & negotiation skills
• Strong in organizing, planning, and relationship management
• Very fluent in numbers, excellent in analyzing data, and using analytics to make decisions
• Excellent Adaptability to Fast-paced Environment
• Familiar with Setting up and Maintaining KPIs
• Familiar with SOP and Policies development
• Proven experience in product and service quality Improvements
• Experienced in coaching & training delivery

• Coaching
• Training
• Communication Skills
• Negotiation

About Bobobox:

• IoT-powered sleeping lifestyle company, the first of its kind in Indonesia
• ♻️ Tired of blitz scaling? We're aiming for sustainability instead
• Culture is important. We don't want a high performer with a poor attitude

Bobsquad, who we are:

• People with the best attitude
• Obsessed with our work, products, and the market
• Busy? what's important is the result & impact
• Openly communicate with each other

Perks:

• 12 days Annual leaves
• ➕ Health insurance & social security
• Family first, work second priority
• Career path & progression system
• ⚙️ Performance review
• Work device provided
• Accommodation at the existing Bobobox branch during a business trip 
• Continuous Learning and Development Plan