Lowongan Customer Service Coordinator for Oil & Gas Segment - CTS Division di PT Epiroc Southern Asia

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Job description:

1. Handling Service Contracts

• Preparing service contract intervention schedules
• Contacting the customer if the schedule still in line with customer operation
• Ordering the required part one month before intervention
• Opening and closing service plan job
• Scheduling service plan job

2. Job Planning and Distribution

• Monitoring all jobs readiness for all area
• Update and informing jobs status for all area
• Contacting the customer to confirm that all required parts ready at customer
• Planning job intervention on all area for at least next 2 weeks coming
• Inform the customer regarding actual schedule for job interventions and make sure that machine ready for service

3. Customer communication care handling

• Handling incoming call for service inquiry
• To ensure service contract extended has acknowledged by the customers

4. To implement ISO Integration (ISO 9001, ISO 14001 and OHSAS 18001)

Personal requierements:

• Positive attitude
• Self motivated with a high level of responsibility and loyalty
• Demonstrate good communication skills on all levels
• Task and Customer oriented
• Good analytical and problem solving skills
• Good organizational and time management skill

Educational requirements:

• D3/S1 from any discipline/preferable technical
• Preferable has experience, fresh graduates are welcome, good communication with Mandarin will be advantage

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.