Lowongan Team Leader, Operations di PT Concentrix Services Indonesia
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Nama Perusahaan
PT Concentrix Services IndonesiaLokasi
YogyakartaKisaran Gaji
Tidak disebutkanTgl Dibuka
07 November 2023 - 08 Desember 2023Deskripsi Pekerjaan
Role & Responsibilities:
• Ensure agent adherence to policies for attendance, established procedures etc.
• Help team members reach their highest potential through effective one on one coaching and group training
• Administer training programs for existing staff when needed
• Work with management on refining and scheduling appropriate training sessions
• Develop short training documents that support call center operations
• Answer questions from staff and provide guidance and feedback
• Manage by walking around. Be visible to answer questions
• Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.
• Keep staff motivated and engaged
• Motivate and encourage agents through positive communication and feedback
• Develop contests, awards and themes that increase agents’ loyalty and focus.
• Good presentation skills
• Produce a quarterly Strategy Presentation outlining your team’s performance, growth and recommendations for additional growth and improvement
• Analysis of trends, emerging issues and factors affecting subsidiary performance
• Devise and/or recommend ways to optimize procedures
• Keep management informed on issues and problems
• Prepare monthly/annual results and performance reports
• Create a detailed plan of the way in which you plan to impact your team’s day-by-day performance
Tingkat Pekerjaan
Pengalaman Kerja
Spesialisasi Pekerjaan
Kualifikasi
Jenis Pekerjaan
Ukuran Perusahaan
Industri
Tunjangan dan Lain-lain
Lowongan pekerjaan di PT Concentrix Services Indonesia lainnya
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---|---|---|
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