Lowongan IT Helpdesk Manager di PT Indonesia Tekno Kreatif

As an IT Helpdesk Manager, you are responsible for supporting all existing users regarding their requests related to IT and coordinate with IT team for follow-up and ensure full resolution of issues, and proactively understand and anticipate issues and requirements, ensure appropriate communication with the clients.

Job Qualifications:

• Candidate must possess at least Bachelor's Degree in Computer Science/Information Technology or equivalent
• Minimum 2 years of relevant working experience
• Excellent communication skills
• Outstanding customer service and stakeholder management skills
• Strong networking configuration and troubleshooting experience (switches, routers, firewalls, wireless set up and VPN)
• Excellent troubleshooting skills of end user equipment (e.g. Windows and Mac systems)
• Good knowledge on the desktop support for both hardware and software