Lowongan Customer Service (English Speaker) di PT Kkv International Indonesia

JOB DESCRIPTIONS:

1. Communicate with customers through online/telephone/outbound calls, understand customer needs in detail and accurately, and provide timely consulting services

2. Committed to improving the problem solving rate and in special case and condition, if got problem give feedback asap, and actively give opinions and suggestions for improvement

3. Actively respond to customer complaints, proactively collect user opinions and suggestions, promote internal improvements and user experience

4. Maintain communication and feedback with e-commerce operations to improve and enhance customer experience

JOB REQUIREMENTS

1. Min Diploma

2. Priority will be given to those with call center customer service experience. Online positions require a typing speed of 60 words/minute

3. Have good communication skills, can work under pressure, emotional regulation ability and high-quality service awareness;

4. Be meticulous and patient, have teamwork spirit, and be able to adapt to the shift system.