Lowongan Ecommerce Experience & Operation Executive di PT Amway Indonesia

This role will provide support to the effective operationalization and ongoing maintenance of company's eCommerce website and applications that drive towards an experience-based outcome including: 

• Coordinate to develop e-commerce /digital application & solution operation plan that can improve digitalized experience
• Coordinate to manage, monitor and plan to upgrade the digitalized solutions & applications
• Implement Change Management communication to users/customers promoting new e-commerce initiatives or experiences
• Execute the digital / ecommerce solution & application performance analysis and enhancement
• Review and identify various pain points or issues that could possibly exists in applications and work with Global/Regional team to deliver and/or provide solutions
• Implement E-commerce system or platform or solution testing, UAT, SIT
• Conduct content audits to eliminate redundant and/or duplicate information.

Required Knowledge, Skills, Abilities and/or Related Experience:

• Ability to triage, quantify, and prioritize production issues to ensure timely resolution and minimal business impact.
• In-depth knowledge of monitoring performance of both on-premises and cloud systems using a variety of dashboards and tools
• Partner with development teams and peers to effectively respond to production needs
• Strong communication skills to keep Enterprise teams informed of updates, outages, and maintenance windows.
• Perform multiple tasks concurrently and respond to emergency situations effectively
• Ability to work on multiple digital projects, as well as manage day to day operations
• Excellent problem-solving skills
• Collaborate with a team of operations resources focused on the support & delivery of solutions for enterprise platforms