Lowongan IT Infra Support/Helpdesk di PT Ketrosden Triasmitra

• Ensure all computer equipment and applications used by users are working normally
• Check and update operating systems and application
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware within the SLA
• Maintain relevant supporting IT equipment (install & troubleshoot) like Computers/Laptops, printers, scanners, projectors, CCTV.
• Ensure computers are properly connected to Local Area Networks (LAN), Wide Area Networks (WAN), and other systems to communicate
• Setting up local user accounts, permissions and passwords based on policy and procedures
• Provide periodic reporting over incidents and problems
• Track hardware and software inventory including the documentations

REQUIREMENT

• Bachelor Degree of Computer Science or Information System
• Minimum 2 years of working experience as an IT Operation, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Having knowledge with TCP/IP, Router, Switch, Firewall
• Experience with maintaining Computers/Laptops, printers, scanners, projectors, CCTV
• Having ability to diagnose and resolve basic technical issues
• Customer-oriented