Lowongan Customer Relationship Management Manager di PT Bayu Buana Tbk

Responsibilities :

• Responsible for acquiring new members to manage, grow and deepen the customer relationships, drive profitable volume growth through value added sales and service.
• Design CRM business plans to build long term relationships with consumers. grow the consumer CRM database.
• Plan and coordinate all CRM related activities and functions with the sales or brand teams.
• Responsible for tracking, reporting and analyzing all CRM activities.
• Develop and administer all customer research and focus groups.
• Develop, recommend and manage campaigns to increase customer satisfaction and improve loyalty.
• Evaluate the performance of initiatives and strategies including ongoing review of campaigns and trends.

Qualifications & Requirements :

• Maximum 30 years old.
• Minimum Bachelor’s / Undergraduate Degree any kind of major.
• Minimum 3-year experience in CRM or Loyalty Program.
• Fluent English both oral and written.
• Highly analytical, capable of data mining.
• Good communication and interpersonal skills.
• Has an established network with affluent customer.