Lowongan Field Service Engineer di PT Alfa Laval Indonesia

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and planet. This can only be achieved by having dedicated people with curious minds. Curiosity is the spark behind great ideas. And great ideas drive progress.

As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent challenges. Making the world a better place. Every day.

Who are you?

You are motivated by working in a team where the emphasis is on being a team player and where the culture is energetic with a focus on providing a high level of customer service. You work in a structured way, are analytical, and focus on your communication with others. It is important that your focus is on the customers' experience, and that you ensure that they receive a high level of service, even though everyday life is hectic.

If the above sounds like you, this position might be just what you’re looking for!

About the job

The primary focus of the role will be responsible for executing selected service of our 360º service portfolio on standard products.

• Responsible for executing maintenance and minor repairs on standard products at customer site.

• Investigate and resolve technical problems on standard products at customer site.

• Preparation of the service job to execute / resolve at the shortest possible time.

• Follow up on actions and promises made to customers.

• Write service report on site and get it signed by the customer.

• Update service execution IT system with relevant information.

• Report unsafe practices, incidents and work for continuous improvement.

• Capture Installed Base on site and communicate sales opportunities to sales organization.

• Proactive recommendation to customers for purchase of spares.

What You Know

• Demonstrated proven track record of over-achievement in your current or previous work capacity.

• Outstanding interpersonal skills with both internal and external parties.

• Always seek to understand the key stakeholders' business challenges and working it through collaboratively together.

What is in it for you
We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success.