Lowongan Customer Relationship Management (CRM) Manager di PT Gawe Becik Nadhah Anugrah

Job Description : 

• Identify and analyze customer behavior to provide and develop lifecycle loyalty programs in all CRM platforms such as Marketplace & Whatsapp
• Initiate membership communications, including developing newsletter content, Whatsapp blasts, event announcements, awareness of member benefits
• Perform deep dives including full-funnel analysis, content effectiveness measurement, to improve the CRM team's effectiveness.
• Provide analysis of existing programmatic and membership materials as well as membership retention rates and opportunities for improvement
• Identify and develop relationships with a new prospective customer
• Coordinate with the IT team for the development of the CRM system.

Requirement

• Candidate must possess at least Bachelor's Degree from any major, Preferably Management, Communication, or Marketing
• 3+ years of experience minimum as SPV CRM Marketing or Marketing Automation role, preferably experienced in B2C (Brand to Customer) 
• Business awareness & target oriented
• Experience in managing teams is a plus.
• Have knowledge in the field of health products
• Analytical thinking with a familiarity in CRM or lifecycle goal setting, KPI development, and overall program measurement
• Good working knowledge and understanding of consumer journeys and digital channel