Lowongan Batam Operations Centre Engineer di PT Isat

Batam Operations Centre Engineer

Reports To:       Batam Operations Centre Manager

Division:           COO

Location:           Batam, Indonesia

About Inmarsat:

Inmarsat plc is a company with a profitable track record and significant growth aspirations. We operate in over 80 countries with more than 40 offices worldwide. The company is undertaking the most significant transformation in its history and is investing billions of dollars in satellites and ground infrastructure, and new products and services to meet the growing demand for always-on high speed broadband services on land, at sea and in the air. 

Inmarsat has launched the world’s first globally available high-speed mobile broadband service (Global Xpress), is in the process of creating of the world’s first hybrid satellite and air-to-ground network that will revolutionise airline passenger connectivity throughout Europe, is developing the BGAN Radio Module (BRM), which will enable manufacturers and technology companies to incorporate satcom connectivity into a new generation of devices, and has commissioned its sixth generation fleet, the company’s first dual-payload satellites, which will deliver a new generation of L-band services and enhance Ka-band capacity in key regions. 

Inmarsat is the leading provider of global mobile satellite communications services, and we offer an unrivalled portfolio of solutions and value-added services to deliver the most effective and reliable voice and data connectivity; ensuring that people can be connected at all times, wherever they are located.

Our customers span the maritime, aviation, government, energy, media and humanitarian sectors, to name but a few. Public and private sector organisations come to us because we can provide instant voice and high-speed broadband connectivity where terrestrial telecom networks are unreliable or simply cannot reach.

We are an enterprising and multicultural company. More than 65 nationalities are represented in our workforce, reflecting the global and dynamic nature of our business. We look for high-calibre, forward-thinking, energetic people with a “can-do” attitude. We want people who thrive in a diverse and challenging work environment, who are receptive to change and who wholeheartedly embrace the opportunity to take responsibility for themselves and the company’s ongoing success.

Primary role purpose:

- Performing daily 12/7 shift of Batam GSPS (Inmarsat Mobile Satellite) Network and IT Operations

Key Responsibilities:

1. To perform daily GSPS Network Operation in shift working scheme 12/7 effectively to maintain GSPS SLA performance and service quality.

2. To perform GSPS network monitoring, investigation, troubleshooting and escalation for any network issues based on the SOP and escalation procedure. This includes but not limited to gain good GSPS knowledge and capable to use all Inmarsat applications/ troubleshooting tools.

3. To carry-out Customer Care handling based on CC escalation procedure. This includes but not limited to perform troubleshooting/investigating CC issue, responding CC email, updating Microsoft Dynamic CRM and escalating to 2nd level support.

4. To perform daily 12/7 shift of StableNet and DCN Servers operations and monitoring, troubleshoot and resolve the open issues, update/track the status, escalation, and generate the regular reports.  

5. To perform IT Monitoring for all Inmarsat IT infrastructure, escalate (call-out/email), open the ticket, own and follow up the ticket alert, and is responsible to close the ticket. This also includes monitor and analyse alert stat and to follow up accordingly with the goal to reduce the number of alert.

6. To take part in developing network tool and SW applications.

7. To support network expansion project which include installation, testing and operations.

8. To manage spare-part list of GSPS equipment in all GSPS sites. This includes to track, update status and reporting.

Essential Knowledge and Skills:

1.   Have minimum D3 degree in Telco (with strong IT knowledge) or Information Technology.      

2.    Possess good analytical and problem solving skills

3.     Fluent in English (oral and written) since most communication in daily job using English.

4.     Willing to work in shift to support 12/7 Operation and do routine activities.

5.     Willing to work as a team and possess good behaviours and interpersonal skills.

Desirable Knowledge and Skills:

1.    Have 2-3 years’ working experience in IT/Telco field would be an advantage. 

2.    Holding CCNA/CCNA Security certificate would be an advantage.

Inmarsat Values:

Our values define Inmarsat’s culture and represent what we believe in. Inmarsat employees aspire to certain behaviours which support our corporate values, they create a stronger working environment and lie at the heart of our continued success as an organisation.

·      Accountability – taking ownership, getting results and keeping our promises

·      Respect – collaborating, embracing diversity and valuing differences

·      Excellence – creating bold solutions for our customers and putting quality at the heard of everything we do.