Nama Perusahaan

PT Stanley Black & Decker

Lokasi

Jakarta Raya

Kisaran Gaji

Tidak disebutkan

Tgl Dibuka

11 Maret 2023 - 01 April 2023

Deskripsi Pekerjaan

Service Manager

Jakarta

Indonesia

Job Description

ROLE SUMMARY
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Manage services team and operations including services networks to ensure excellent delivery of services to customers providing competitive advantage to companyâ€™s products. Manage operational performance, parts sales, inventories and service activities.Â Map and setup Authorized Service Center in the country.
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MAJOR RESPONSIBILITIES:

Lead repair technicians and service coordinators
Organize service training for Authorized Service Center around the country
Appoint, control and train Authorized Service Centers around the country
Manage spare sales, parts ordering and inventory; ensure adequate supply of fast moving SKUs whilst keeping inventory at targeted levels
Work with Finance to ensure right pricing structures for spare part products
Work with sales and marketing to provide support for sales / promotion activities.
Review and improve existing service processes to ensure quick repair turnaround times and increase customer satisfaction
Review and improve existing service network to ensure effective coverage on support to customer.
Coordinate with dealer on product service requirements
Work closely with SEA Regional office to implement service guidelines
Implement and maintain service related Key Performance Indexes for the country

REQUIREMENTS:

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At least an Engineering Diploma
At least 5 yearsâ€™ experience in running service operation as well as service management program
Experience in consumer services will be an added advantage.
Strong management and leadership capability
Good communication and interpersonal skills
Good analytical thinking and decision-making skills
Proficient in MS Office application and basic computer application. SAP knowledge is an advantage.

Requisition Number

97352BR

Business

T&O - Commercial

No. of Positions

1

Function

Customer Service

Featured Category on SBD Careers

Customer Service, Sales

Region

Southeast Asia