Lowongan Customer Excellence Associate di PT Rukita Bhinneka Indonesia

About Rukita

Rukita is the nations leading community-driven proptech company, improving urban living across major cities and for hundreds of members. We perfect the modern hassle-free rental experience using our unique approach, designing and operating co-living experiences.

Rukitas design-driven and end-to-end property management services - powered by technology - allows us to meet the needs of todays urban living. Focusing on community, convenience and experience, we constantly push the boundaries of quality lives at an affordable price.

The Rukita family is made out of a motley crew of real estate professionals, engineers, technologists, community builders, designers, marketers, happiness officers, and so much more. As a family, we work cohesively, collaboratively, value entrepreneurship, and do whatever it takes to deliver happiness in a living space.

Responsibilities:

• Handles inbound and outbound customer service calls, chats and emails
• Resolves customer and driver concerns completely and accurately using available tools
• Uses English and Bahasa in daily communications
• Acts as an ambassador to drivers and customer by providing exceptional customer
• service through contact events such as calls, chats, and email.

Requirements:

• Willing to dedicate their time for their customers
• Has 0-1 year experience in customer service
• Passionate on making the customer experience a positive one
• Always looking to grow and put the customer first
• Willing to work on "shift"
• Have knowledge of company products

What we offer

Rukita truly values our employees and treats them like family - and as such, we ensure that employees are not only professionally fulfilled, but happy and find individual growth. Because of this, we are committed to the following:

• Health & wellness benefits (covering medical, vision insurance)
• Living benefits at all Rukita locations
• Daily (healthy and yummy) lunches
• A fully-stocked pantry (!)
• Job training
• Development & learning opportunities

We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, nationality, religion, sex, marital status, sexual orientation, gender identity or expression, legally protected physical or mental disability, military or veteran status or any other basis.

• Professional Services
• Customer Experience
• Customer Service
• Communication Skills

At Rukita, we are adaptable, collaborative, fast paced, progressive and passionate.

Benefits and perks of working with us include:

Compensation: Competitive salaries
Lifestyle: Flexible hours
Progression: Professional development
Welfare: Employee discounts, Health insurance