Lowongan Customer Service di PT Epiroc Southern Asia

                                                   Customer Service - Power Technique  

Aim of Role

In this role you are responsible to carry out duty that ensure efficiency and accuracy in Order to Cash (OtC), Pick to Ship (PtS), Purchase to Pay (PtP), Transportation,

Trade compliance and Warehousing related functions in your organization. 

Duties

Process Efficiency: 
    Perform daily operation covering order processing, purchasing, invoicing and distribution. 
    Handle stock replenishment routines for parts / equipment 
    Work closely with customer, sales team, warehouse and transporter to ensure on time in full (OTIF) delivery.
    Ensure local purchases are being perform as per prokura and according to procedures.
    Work closely with warehouse team to ensure stock accuracy
    Provide Order Receive (OR), delivery status and Order invoice (OI) transparency
    Responsible to carry out duties as per inventory year cycle program

Cost Control: 

    Negotiate and review local transport cost 
    Negotiate and review local purchase cost
    Verify supplier invoices and ensure that the cost is being captured correctly to division / FAM code / others references

Trade compliance: 

    Check and ensure the accuracy of import and export declaration.
    Always alert of local trade rules changes.
    Work closely with Atlas Copco legal entity to ensure that the relevant documents are kept for audit purposes according to local rules and regulation.
    Attend to internal / external audit. 

Reporting: 

    Responsible to generate weekly OOH report and OI expectancy

Business Code if Practice (BCOP): 

    Adhere to BCOP

The Way We Do Things (TWWDT): 

    Comply to TWWDT

The above statements reflect the primary activities that are the responsibility of the position, but does not provide all the activities necessary for success.

Please note that the Duties and Behavioural Competencies are not limited to the above and are subject to change based on the requirements of the organisation.

The position description is provided as a scoping document and does not include specific performance indicators that are set as part of the performance appraisal process each year.

Corporate responsibilities:

    Contribute to the achievement of corporate objectives by ensuring that stakeholders are dealt with in a professional and timely manner.
    Work within corporate policies and procedures and demonstrate expected behaviours aligned with professional conduct and business code of practice.
    Comply with and implement the Companys Occupational Health and Safety, Environmental and Equity policies.
    Ensure high quality housekeeping is maintained at all times and adhere to a clean desk policy to ensure sensitive customer paperwork is not compromised.

Qualifications / Experience / Skills:

    University degree in Supply Chain / Business Administration or similar academic background.
    2 to 3 years of relevant experience in supply chain / logistics within an industrial environment.
    Understanding in Import and Export Procedures, Customs tariff classifications, incoterms
    Computer literate with intermediate excel skills
    Good communication and organisational skills.
    Good analytical skills.
    Exposure to ERP (SAP) would be desirable.

Start a journey of endless opportunities
At Atlas Copco we believe in challenging the status quo, always looking for a better way.  Our leading-edge technology and great ideas enable us to innovate for the future.
We believe that passionate people make it happen. You are a brand ambassador and our face towards our customers. With us you drive your own professional journey and you are empowered to act.
We offer  a wide range of interesting job roles and many opportunities to grow. This is where it begins   Join us at the Home of Industrial Ideas.