Lowongan Senior Customer Service Manager di PT Sejahtera Sama Kita

Job Description:

• Responsible to managing day-to-day operations in the customer service department.
• Responding to customer service issues in a timely manner.
• Creating effective customer service procedures, policies, and standards.
• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
• Create, develop and implementing an effective customer loyalty program.
• Maintaining accurate records and documenting all customer service activities and discussions.
• Assessing service statistics and preparing detailed reports on your findings.
• Hiring and training new customer service agents.
• Managing the approved budget of the customer service department.
• Staying informed on the latest industry techniques and methods.

Requirement:

• Bachelor Degree from Communications or related majors.
• 5 years of proven solid experience as Customer Service Manager from Banking industry.
• Required language: Bahasa Indonesia & English.
• Required skills: Excellent verbal and written communications, problem solver, good leadership.
• Required Microsoft skill: Excel, Power Point, Word.
• Willing to commute from Operational Office at Ciledug to Head Office at SCBD area.