Lowongan Collection Telemarketing Trainer di PT Indonesia Fintopia Technology

Minimum Qualifications and Education Requirements:

1. Minimum Diploma degree in any field
2. Conversational English is a must
3. Have experience as QC & Trainer in Collection/ CA/CS/Telemarketing minimum 1 year
4. Independent, initiative, and positive
5. Good communication & negotiation
6. Can work individual and as a team

Roles & Responsibilities

1. Develop program and curriculum for the employee to improve their soft skills and interpersonal skills;
2. Analyze the effectiveness of training and workshop to the employees and develop appropriate modification if needed;
3. Schedule appropriate training sessions;
4. Plan and implement an effective training;
5. Collaborate with the Company’s Management to identify training needs and schedule appropriate training sessions for employees;
6. Monitor and ensure employees are performing their responsibilities according to the training;
7. Ensure the compliance of the company’s employees to cooperate with standards and procedures during training sessions;
8. Provide support and mentoring to the employees by carrying out coaching to employees who violate the Company's SOP;