Lowongan Administration Staff di PT Korea Visa Center Jakarta

Job Responsibilities:

• Identify and assess customer needs
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Escalate unresolved queries and redirect problems to correct resources when needed
• Ensure proper recording, documentation, and closure
• Troubleshoot common issues with a product or service
• Work with the team and other departments to find appropriate solutions to customer complaints or needs
• Escalate any complaints received to the Team Leader
• Learn about Korea Visa and Immigration Regulation
• Visa Administration 

Job Requirements:

• Candidate must have at least a (min Diploma), or equivalent
• <1/2/3> years of work experience / Fresh graduate welcome
• Must have (basic/fluent) spoken and written (English, Bahasa Indonesia, Korea)
• Excellent interpersonal and customer service skills
• Good problem-solving and decision-making capabilities
• Multitasking and organisational skills
• Able to do rotational division
• Able to work between <8:30am-5:30 pm>, 5 days a week