Lowongan Sales & Service Admin di PT Carl Zeiss Indonesia

Main Responsibilities

This position is responsible to provide high standards administrative and support for sales and service team, including but not limited for providing sales and service report, train administrative process and workflow, processing sales and service quotation and order, managing end-to-end service ticketing process and collaborate to cross functional stakeholder for purchasing activity and supporting exhibition/event.

A. Sales Scope

• Scheduling demo unit as per sales inquiries and coordinating logistic needs with relevant function.
• Maintain accuracy for daily stock report through Monday.com.
• Keeping a track of customer information and sales records.
• Make shipping instruction and confirming correct order configuration.
• Processing and monitoring orders process to supply chain/logistics.
• Collaborating with supply chain/logistics department to ensure well-timed deliveries.
• Assist customer quotation process through distributor by ensuring data accuracy i.e. product specification and term & condition align with sales team request.
• Supporting logistic, travel and venue arrangement and reporting for sales and marketing exhibition/event.

B. Service Scope

• Managing end-to-end service ticketing process including scheduling service, creating ticket, dispatching job for engineer, creating service quotation, responding service order, and confirming closing service ticket.
• Send post service survey to customer and ensuring it received well by the right appointed person to fill.
• Monitoring distribution process for specific service tools.
• Handling service hotline and service inquiries from customer
• Creating and distribute service price list to sales and distributor team
• Managing consignment and consumable spare part stock
• Processing repair delivery for trouble device/instrument to manufacture

C. General Scope

• Compiling, developing, and providing monthly sales and service report for management review and incentive calculation.
• Presenting sales and service figures based on provided report to service team/management.
• Train new salesperson and service engineer related for administrative process, workflow and system used i.e. CRM, Monday.com, service ticket, etc.
• Purchasing non marketing material related sales activity and tools for service needs including finding vendor, send quotation, request for payment.
• Support correspondence and document requirement between internal parties and when communicate with external parties related sales and service.
• Support and coordinate sales and service teams, including providing ad hoc reports and operational reviews.
• Work on multiple projects simultaneously while addressing day-to-day questions or concerns.
• Create and maintain documentation on processes, policies, product configuration and help-related administrative materials.
• Collaborate and coordination with distributor relate to administrative and report.
• Maintain good communication, coordination, and punctuality with stakeholder.
• Maintain cross functional administrative knowledge.
• Acting as alternate when other sales admin in absence.
• Provide monthly admin activity report to manager.

Education / Professional Certification

• Degree in business administration, marketing, finance or any related field

Experience

• At least 5 years’ experience in a marketing/sales support or administrative environment (preferably in medical device/ pharmaceuticals/life science industry)
• Proficient in Microsoft Office tools (specifically Excel)
• Strong understanding of Sales Achievement Metrics and related KPIs.
• Strong knowledge of spreadsheet and CRM, SAP, and Monday.com system

Knowledge / Skills / Other characteristics

• Good verbal and written english communication skills.
• Exceptional administration and multi-tasking skills.
• Ability to meet deadlines with attention to detail and perfect accuracy
• Excellent organizing and planning skills, e.g in marketing activities.
• Excellent communication and interpersonal skills
• Pleasant personality, proactive mindset
• Self-driven, results & customer orientated.
• Able to work independently and as well as an active team player.

Working conditions & Other Attributes.

• Hybrid & flexible working
• Low traveling requirement
• Professional work attire