Lowongan Senior ITSM Business Analyst di PT Izeno Teknologi Indonesia

iZeno was founded in 2003 to provide enterprises with custom-built technology solutions to keep their business running seamlessly. Logicalis Asia, part of the Logicalis Group, a leading international IT solutions and managed services provider, has acquired a majority stake in iZeno, a company specializing in digital transformation, application modernization, DevOps, customer experience and hybrid cloud solutions.

With a team of 120+ in-house innovators, we have delivered over 500 Enterprise Solutions, implemented, and optimized to enable smarter insights. Our team draws on industry experiences in accomplishing a portfolio of mission-critical applications, integrating Cloud, CRM, Data Analytics, and other leading technologies with our clients' existing IT frameworks.

With a leading presence in the region, headquartered in Singapore and operations in Malaysia, Indonesia, Thailand and Philippines, no project is too complex for us, and our team is always ready for a new challenge.

About the role:

• Collaborate with customers, project team members, and partners to define business requirements.
• Lead IT Service Management functional discussions by leveraging ITIL best practices.
• Translate requirements into project deliverables in coordination with the project team.
• Setup and configure Atlassian products (e.g., Jira Service Management, Confluence).
• Ability to conduct Train-the-Trainer Trainings.
• Provide support to the team in Pre-Sales activities, including responding to RFPs, RFIs, and Tenders.
• Prepare demos and presentations to showcase the capabilities of Atlassian products.
• Manage team and project deliverables.

What we are looking for:

• Bachelor's degree in Computer Science, related technical field, or equivalent practical experience
• 5 years of experience in Consulting and Business Analysis within a software professional services organization.
• Proficient in cutting through ambiguity to identify core issues.
• Strong understanding of enterprise software and experience in enterprise software implementation projects.
• Hands-on experience in business process definition and design.
• Proven track record of successfully completing projects where you have worked on the requirements and implementations.
• Attentive to detail and skilled in meeting deadlines.
• Excellent communication skills, capable of consulting with customers and colleagues.
• Goal-driven, self-starter, with the ability to thrive in a fast-paced environment.
• Preferred ITIL v4 certification.
• Beneficial to have ITSM system (e.g., Jira Service Management or others) implementation experience.

What we have to offer:

• An exciting job with latest technology
• Continuous training & development of soft and hard skills
• A competitive salary, in line with your profile
• A package of benefits including healthcare insurance
• Work from home 9 days a month
• An awesome team of colleagues & regular team building activities.
• The ability to work with the world’s leading companies in technology and innovation.
• An environment where we embrace openness, transparency and grab every opportunity to have fun, while always doing what is right for our customers and partners.