Lowongan IDS Tour Desk Host di PT Buffalo Tours Indonesia

About the Opportunity

As a member of the IDS Host Team, you will be part of a group of passionate consultants who are committed to consistently delivering an exceptional customer experience. You are responsible for meeting and exceeding the individual sales targets, consistently following the customer sales experience, and will be a key member in a high-performing team environment.

Key Responsibilities:

• To resolve customer service issues to customers’ satisfaction with appropriate corrective and preventive measures.
• Provide customers with all basic destination information and answer questions. Distribute island maps; suggest restaurants and provide destination information to the guests and advice on alternative activities.
• Meet and greet all guests assigned to you via our internal system.
• Consistently deliver an amazing customer experience by following the 7 steps of Discova’s customer sales experience.
• Be the first contact for guests in emergencies and immediately respond to emergencies and complaints.
• Service all customer enquiries professionally and efficiently within 24 hours or according to business needs with an expected conversion rate as per business expectations.

About you

The Essentials:

• A bachelor’s degree or a degree in tourism and hospitality is preferred.
• Minimum 1 year of experience as part of a sales team in the tourism industry.
• Fluent in both written and spoken English is required and other European languages would be an advantage.

The Attributes:

• Outstanding sales skills with a strong customer care focus.
• Results orientated.
• Excellent organizational skills with the ability to be flexible and implement change when needed.
• Excellent communicator to a diverse range of people (customers, suppliers, team members, leaders).
• High attention to detail.
• Solution focused and great at problem solving.
• Able to work independently and within a team assisting team members to help everyone achieve results.
• Be comfortable with a flexible rotating roster that may include late nights, weekends and early mornings.
• Willing to travel on business when required.
• Personally aligned with Discova’s company purpose and values.
• Proficiency in Microsoft Office applications and Discova’s systems would be an advantage.

About us

Discova is a leading global, B2B destination management company with operations in 15 destinations in the Americas and Asia. With 95% of our people being locals and having grown up in the communities we operate in, we are motivated by a deep commitment to sustainable livelihoods while preserving the beauty of the places we call home.

Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry. Get in touch now and Discova a world of possibilities!