Lowongan STRATEGIC ACCOUNT MANAGER di PT Tera Achiever

Strategic Account Manager

Responsibilities :

·        Build and maintain strong relationships with multiple stakeholders (C Level, Middle Management & Execution Team)

·         Understand client needs, challenges, and goals to align Frontier Technology & Netcore solutions effectively.

·        Serve as the primary point of contact and advocate for clients within the organization.

·        Develop and execute strategic account plans tailored to each client's business objectives.

·        Identify growth opportunities within existing accounts and recommend upselling or cross-selling strategies.

·        Collaborate with clients to align their business goals with Frontier Technology & Netcore products and services.

·        Address client concerns and issues promptly, coordinating with internal teams to resolve challenges.

·        Provide proactive solutions to potential roadblocks, ensuring client success and satisfaction.

·        Analyze data and metrics to offer insights and recommendations for improving client outcomes.

·        Maintain a deep understanding of the marketing automation product suite and its capabilities.

·        Educate clients on new features, enhancements, and best practices to optimize product usage.

·        Identify opportunities for product enhancement or customization based on client feedback.

·        Work closely with sales, marketing, and technical teams to provide seamless client experiences.

·        Collaborate with the implementation team to ensure smooth onboarding and deployment for new clients.

·        Coordinate with customer support to ensure timely resolution of technical issues.

·        Track and analyze key account metrics

·        Provide insights to internal teams to drive improvements in the product and service offerings.

Requirements            :

·        Have a minimum of 2 years experience in strategic account management, preferably in the marketing automation or SAAS industry.

·        Demonstrated success in managing complex client relationships and driving client satisfaction

·        Strong understanding of marketing automation and SAAS industry trends, challenges, and competitive landscape.

·        Familiarity with relevant tools, platforms, and technologies used in the industry.

·        Excellent verbal and written communication skills to effectively engage with clients and internal teams.

·        Ability to convey technical information in a clear and concise manner.

·        Proficiency in data analysis and interpretation to provide actionable insights and recommendations.

·         Strong problem-solving skills to address client issues and identify opportunities.

·         Ability to think strategically and develop customized account plans that align with client goals and company objectives.

·        Skilled in negotiation and contract renewal processes to maximize client retention and revenue growth.

·        Effective time management and prioritization skills to handle multiple accounts and tasks simultaneously.

·        A bachelor's degree in marketing, business, or a related field is typically required. A master's degree can be an advantage.

·        Strong customer-centric mindset with a focus on delivering value and ensuring client success.

·        Ability to adapt to evolving client needs, industry changes, and company updates.